Shipping policy

Shipping

Every Gems Excellence order ships free, fully insured, by express courier with FedEx or DHL Express. This applies to orders within Hong Kong and worldwide.

How your piece travels

• Shipping and insurance are included at no cost to you.
• A signature is required on delivery, for security and as a condition of the insurance.
• We cannot ship to P.O. boxes.
• Once your order has been dispatched, we will send you a tracking number.

Delivery times

Please allow up to 5–10 business days for delivery once your order has been dispatched, depending on your destination and courier. Bespoke and special-order pieces are dispatched once they are finished; most bespoke commissions take three to four weeks.

Duties and taxes

Import duties and taxes charged by your country are not included in our prices and are your responsibility. If you are unsure what applies to you, your local customs office can advise.

Collecting in person

If you are in Hong Kong, you are welcome to collect your piece from our studio in Central instead. Just let us know when you order.

Returns

Return shipping and insurance are paid by the customer. Please see our Return and Refund Policy for the full details.

For any questions about delivery, email info@gemsexcellence.com or message us on WhatsApp at +852 6611 3094.