Product Care

Gems Excellence maintains the highest standards in design, materials, and artisanal craftsmanship. With some simple, basic care, you can help preserve and protect your fine jewelry so that it can last lifetimes; with the intent of being passed down from generation to generation.

We recommend that when not wearing your jewelry, keep it inside a soft and dry protective surface, or inside the jewelry pouch that it comes with. This will maintain the quality of the fine jewelry and prevent damages. Try to keep your jewelry away from direct sunlight, water/humidity, perfumes, fragrances, lotions and sprays. Professional cleanings are recommended as often as once a year.

If you wish to repair an item that has been damaged through accidents or standard usage, we can assist you in repairing the item at your cost. For any enquiries regarding repairs please contact us at for further assistance.

Please refer to each of the materials below for a more detailed care guide.


Diamonds and gemstones are susceptible to visible dulling of the surface as a result of daily wear, dust, chemicals, water and pollution. We suggest that you take these pieces to a trained source to receive professional maintenance and cleaning as often as once a year. You can also maintain your fine jewelry at home by using a nonabrasive cleaner for diamond and gemstone jewelry.


Cultured fine pearls have a vulnerable and sensitive nature, they require careful handling, cleaning, and storage. If taken care of correctly, they can easily be a timeless piece in your collection. It is important that you keep them away from direct contact with perfumes, cosmetics, perspiration and dirt. To clean cultured pearls, you may gently wipe them with a slightly damp clean cloth.


We source and manufacture our fine jewelry with the purest form of quality 18K gold. Pure gold is the only precious metal that will not oxidize or discolor, since it contains no oxides. However, gold should be polished often to retain its luster and shine. You can do this by using a gentle cloth or by lightly scrubbing with a soft bristle brush and warm water.