Personalized Engraving Service
At Gems Excellence we know buying fine jewelry is a very special experience. In order to personalize your purchased item, we offer a complimentary engraving service with either text or a logo of your choice. Simply email us a file (preferably in Adobe Illustrator format) and we will take care of the rest.
Please keep in mind that personalized products are not eligible for exchange or return. You are very welcome to consult our experts in for any advice you need.
If the ring of your choice isn’t available in your size, we are happy to resize it for you according to the correct size you provide us. Please email us firstname.lastname@example.org prior to placing your order to arrange a resizing.
Please keep in mind that resized products are not eligible for exchange or return. You are very welcome to consult our experts in for any advice you need.
Product Care Service
You are welcome to visit us for a free professional cleaning at our location in Hong Kong once a year. Simply email us at email@example.com in advance to make an appointment.