Shipping Policy

Gems Excellence’s sends all its products by express courier service via Fedex or DHL Express. We offer free shipping for all orders. All purchases are securely shipped with insurance. All shipments will require a signature upon delivery, as it is required by insurance and for security. We do not ship to P.O. Boxes.

Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of both shipping, insurance, duties and taxes; and for the risk of loss or damage to the product during shipping to and from Gems Excellence.

Depending on your choice of delivery and courier, please allow up to 5-10 business days to receive your order once dispatched. Items on special or custom order may take longer. Once your order has been shipped we will provide a tracking number for your shipment.

For more information regarding deliveries and shipping, please contact us at